Frequently Asked Questions

The Cat Track is suitable for most cats of medium or smaller size. Some cats will pick up using the wheel quickly without much help and some will require much longer to get used the wheel itself and will require lots of interaction and encouragement from yourself.

The dimensions of The Cat Track are: Diameter: 100cm Height: 103cm Width: 27cm

The Cat Track is suitable for medium sized cats and smaller. During design and testing, the wheel was tested on cats up to: Weight: 7kg Body Length: 80cm (measured from tip of the nose to tip of the tail)

Follow our step-by-step training guide. You'll find this on our media page.

The Cat Track is designed to be very easy to assemble and can be put together by just one person. You'll need a large flat floor space to put together your wheel and everything you need comes in the box. We recommend allowing up to an hour for assembly, but with an extra pair of hands it is possible to be completed in under 30 minutes. Follow our step-by-step assembly video, which you'll find on our media page.

The Cat Track is designed for indoor use, but it can also be situated in a covered catio/outdoor enclosure if your cat is lucky enough to have access to one of these. We do not recommend leaving The Cat Track fully outdoors. Please note The Cat Track must be placed on a flat, level floor or surface.

We accept payment by debit/credit card, Klarna Pay Later and Paypal. Our debit/credit card payment partners are FIS WorldPay, one of the world's leading ecommerce and payment provider companies. Using their technology, you can be assured that your payment and all your details will be kept safe and secure. We've partnered with Klarna to bring you flexible payments at checkout! Your bill is split into 3 equal payments which are collected every 30 days. No added interest or fees.

Please see our policy page for terms and conditions. Delivery is free of charge. We aim to dispatch all orders on the next working day after the order is placed. Once the item is collected by the courier, delivery will usually take 3-4 working days and wherever possible, we will provide you with a tracking number by email.

Last updated on 13 Jul 2021 IMPORTANT LEGAL NOTICE These are the legal terms and conditions under which We supply the products (“Products”) listed on our website www.thecattrack.com (“our site”) to you. Please read these terms and conditions carefully before ordering any Products from our site. Using our site indicates that you accept these terms and conditions together with our Privacy Policy, regardless of whether or not you choose to register with us. If you do not accept these terms and conditions or our Privacy Policy, do not use our site. 1. INFORMATION ABOUT US 1. www.thecattrack.com is operated by Simply Pets Group Ltd (“We”). We are a company registered in England and Wales under company number 13257417 and with our registered office at 10f Hepworth Business Park, Coed Cae Lane, Pontyclun, Vale Of Glamorgan, Wales, CF72 9FQ. Our email address is hello@simplypets.group. 2. SERVICE AVAILABILITY 1. Some restrictions are placed on the extent to which We accept orders from specific countries. These restrictions can be found on our “Deliveries” page here. 3. YOUR STATUS 1. You may only purchase Products from us if: 1.1 you are legally capable of entering into a binding contract with us (for example, in England and Wales you must be at least 18 years old); 1.2 you are an authorised user of the credit or debit card or payment account (ie Paypal, or Laybuy) used to pay for your order; and, 1.3 are resident in a country that we deliver to (please see our Delivery & Returns page for further information). 4. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US 1. Once you have placed your order, you should receive an e-mail from us acknowledging that We have received your order (but please contact us if you do not receive this e-mail). Please note this does not mean that your order has been accepted. All orders are subject to availability and acceptance by us (which We may refuse for any reason). 2. After you submit your order, we immediately contact your bank or card issuer for authorisation to take payment from your account. We will not process your order until payment has been received in full. If we accept your order We will confirm this to you by sending you a further e-mail confirming the Product is being processed ready for dispatch at which point the contract between us ("Contract") will be formed. 3. As soon as you place your order, we start to process your order which means you will not be able to change it before delivery, but you may be able to return your Products under clause 8 of these terms and conditions or under our Returns Policy. 4. From time to time We may make minor changes to a Product to reflect changes in relevant laws and regulatory requirements. 5. These terms and conditions, and any Contract between us, are only in the English language. Please note that We may not necessarily keep a copy of your Contract. You should keep a copy of these terms and conditions and your order for future reference. 5. DELIVERY 1. Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then as soon as reasonably possible (depending on the delivery service you have selected). In any event, delivery will take place no more than 30 days after the day your Contract is entered into. 2. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox or left in a safe place, after three failed attempts, we may end the Contract and clause 13 will apply. 3. Delivery of your order will be complete when We deliver the Products to the address you gave us and the Products will be your responsibility from that time. 4. You will own the Products once We have received payment in full. 5. The images of the Products on our site and in our other advertising materials are for illustrative purposes only. Your Products may vary slightly from those images. Although We have made every effort to display and print the colours of the Products accurately, We cannot guarantee that your computer's display of the pictures, or the pictures in our other advertising materials, accurately reflect the colours of the Products that will be delivered to you. 6. Please note postcode restrictions apply. Check your eligibility 7. Working Days excludes Sunday and Bank Holidays 8. If you wish to dispute delivery of your order, you have 14 days starting from the day that the tracking status for you order is updated by the carrier as fulfilled (i.e. updated as delivered to the address set out in the Dispatch Confirmation). We reserve the right to request evidence, before issuing any refund of the price paid and/or any associated delivery costs. 6. INTERNATIONAL DELIVERY 1. If you order Products from us for delivery to a destination outside the UK: 1.1 your order may be subject to import duties and taxes which are applied when it reaches the delivery destination. Please note that We have no control over these charges and We cannot predict their amount. You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order. We will not be liable or responsible if you do not pay any such import duties or taxes; 1.2 you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law; and 1.3 if you return any Products to us from a destination outside the UK, please ensure that the return parcel is marked clearly with the wording “Return to supplier” or wording having similar effect. 7. PRICE AND PAYMENT 1. The price payable for the Products shall be as shown on our site in pounds sterling (GBP), although please see clauses 7.5 and 7.6 for what happens if We discover an error in the price of any Product you order. Prices advertised on our site include UK VAT at the relevant rate chargeable for the time being, but exclude delivery charges which are payable in addition and shown separately during the checkout process. 2. We can change the prices on our site at any time without notice, but changes will not affect orders which We have already accepted. However, if the rate of VAT changes after the date of your order, We will adjust the rate of VAT you pay unless you have already paid for the Products in full before the change in VAT takes effect. 3. We accept payment by debit card, credit card, PayPal, Laybuy. We accept the following cards: Visa, VISA Electron, Mastercard, Maestro, American Express. 4. You must pay for the Products (including all applicable delivery charges), and We will charge the card you have chosen to use to pay for your order once you reach the final billing page and submit your order. We immediately contact your bank or card issuer for authorisation to take payment from your account. If you are using Laybuy, such payment will be subject to additional terms between you and Laybuy, available at www.laybuy.com/uk/consumer-terms. For more information about how Laybuy will handle your personal data see their https://www.laybuy.com/uk/privacy. 5. If We accept and process your order where there is a pricing error that is obvious and unmistakable and which could reasonably have been recognised by you as a mispricing, We may end the Contract, refund to you any sums you have paid under the Contract and require the return of any Products provided to you. 6. If you wish to apply a voucher code to your order, you must enter the relevant code during the online checkout process. Only one voucher code can be used per order and additional terms and conditions may apply in respect of each voucher code. We reserve the right to decline to accept any voucher code that is invalid for your order or that has expired. 8. YOUR RIGHT TO CANCEL THE CONTRACT (EEA CUSTOMERS ONLY) 1. If you are a consumer in the European Economic Area (“EEA”), you have a legal right to cancel a Contract if you change your mind until 14 days after you receive (or someone you nominate receives) the Products, unless the Products are split into several deliveries over different days in which case you will have until 14 days after the day you receive (or someone you nominate receives) the last delivery. 2. If you wish to cancel a Contract under clause 8.1, you just need to communicate this to us within the timescale set out in clause 8.1. The easiest way to do this is to contact us by email at hello@simplypets.group or by post at Simply Pets Group Ltd, 10f Hepworth Business Park, Coed Cae Lane, Pontyclun, Vale Of Glamorgan, Wales, CF72 9FQ detailing the order number and your details. 3. The right to cancel a Contract under clause 8.1 does not apply to third party products as this must be actioned with them directly. 4. If you cancel a Contract under clause 8.1 after the Products have been dispatched to you, you must return them to us. You must send off the Products within 14 days of telling us that you wish to cancel the Contract. Please see our Returns Policy here for further information about how to return Products to us. 9. RETURNS 1. As an alternative to using your rights under clause 8.1 you may return goods to ourselves postage paid. 2. Where we suspect fraudulent activity, including but not limited to circumstances where there are suspicious claims relating to orders having been placed, but not received, or if we suspect that you are returning items after they have been used or worn, or items returned do not match what you ordered, we reserve the right to withhold refunds and block your account (and any associated accounts) from placing orders in future. If this happens to you and you think we’ve made a mistake, you can Contact Us and we will discuss the matter with you further 10. YOUR RIGHT FOR A REFUND (EEA CUSTOMERS ONLY) 1. If you are a consumer in the EEA and you cancel your Contract under clause 8.1, We will: 1.1 refund you the price you paid for the Products. However, please note that We may reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If We refund you the price paid before We are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount; and 1.2 refund any charges you have paid for delivery of the Products to you, although the maximum refund for delivery costs will be the least expensive delivery method We offer to your delivery destination; and 1.3 make any refunds due to you by the method you used for payment: 2. 14 days after the day on which We receive the Products back from you or, if earlier, the day on which you provide us with evidence that you have sent the Products back to us; or 3. 14 days after you inform us of your decision to cancel the Contract 4. Please see our Returns Policy here for more information about returns and refunds. 11. FAULTY PRODUCTS 1. If you are a consumer, We are under a legal duty to supply Products that are in conformity with the Contract. Nothing in these terms and conditions will affect your legal rights in relation to Products that are faulty or defective. 2. If you consider that any Product We have supplied is faulty or mis-described, please notify us using the contact details set out in clause 8.2. 3. If you discover that your Product is faulty after 14 days we reserve the right to request evidence, such as images of the defect, before issuing any refund of the price paid and/or any associated delivery costs. 12. OUR RIGHTS TO CANCEL THE CONTRACT 1. We may end the Contract at any time by writing to you if: 1.1 you do not make any payment to us when it is due; 2. you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Products; or 3. you do not, within a reasonable time, allow us to deliver the Products to you. 2. We may also end the Contract in the circumstances set out in clause 7.5 or clause 7.6. 3. If We end the Contract in any of the situations set out in clause 13.1, We will refund any money you have paid in advance for the Products We have not provided but We may deduct or charge you reasonable compensation for the costs We will incur as a result of your breaking the Contract. 13. OUR LIABILITY 1. If We fail to comply with these terms and conditions, We are responsible for loss or damage you suffer that is a foreseeable result of our breach or our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and you knew it might happen. 2. We only supply the Products for domestic and private use. If you use the Products for any commercial, business or resale purpose, We will have no liability to you for any loss of profit, loss of business, loss of anticipated savings, business interruption or loss of business opportunity. 3. We do not in any way exclude or limit our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation or any matter for which We may not exclude or limit our liability under any applicable law. 14. EVENTS OUTSIDE OUR CONTROL 1. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act, event, omission or accident beyond our reasonable control. 2. If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract, We will contact you as soon as reasonably possible to notify you and our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, We will arrange a new delivery date with you after the Event Outside Our Control is over. 3. You may cancel a Contract affected by an Event Outside Our Control if there is a risk of substantial delay. To cancel a Contract under this clause 14 please contact us using the details set out in clause 8.2. 15. INTELLECTUAL PROPERTY RIGHTS 1. All and any Intellectual Property Rights in the Products shall be owned by us or our licensors. All such rights are reserved. 16. OTHER IMPORTANT TERMS 1. Nothing in these terms and conditions shall affect your rights as a consumer under the applicable law in the jurisdiction in which you are resident. 2. If We have to contact you, We will do so by in writing or telephone, using the contact details you provided to us in your order, unless you have asked us to contact you by any other means. When We refer in these terms and conditions to “in writing”, this includes e-mail. 3. We may change these terms and conditions from time to time. The terms and conditions that apply to your Contract will be those that are displayed on our site when you place your order. 4. We may transfer our rights and obligations under the Contract to another organisation. We will tell you in writing if this happens and We will ensure that the transfer will not affect your rights under the Contract. 5. You may only transfer your rights or your obligations under these Terms to another person if We agree in writing. 6. The Contract is between you and us. No other person shall have any rights to enforce any of its terms. 7. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. 8. If We fail to insist that you perform any of your obligations under these terms and conditions, or if We do not enforce our rights against you, or if We delay in doing so, that will not mean that We have waived our rights against you and will not mean that you do not have to comply with those obligations. If We do waive a default by you, We will only do so in writing, and that will not mean that We will automatically waive any later default by you. 9. Please note that these terms and conditions are governed by English law. If you are a consumer, this means a Contract for the purchase of Products and any dispute or claim arising out of or in connection with it will be governed by English law, except that if you are not resident in England then English law shall apply only to the extent that it does not override any mandatory laws of the country in which you have your usual place of residence. 10. In respect of any dispute or claim relating to a Contract, if you are a consumer you and We both submit to the non-exclusive jurisdiction of the courts of England and Wales, but nothing in this clause shall limit your legal rights to bring actions against us or to require proceedings to take place in the country in which you have your usual place of residence. If you are not a consumer, you and We both submit to the exclusive jurisdiction of the courts of England and Wales. 17. AFTER-SALES SERVICE 1. Questions, comments or requests regarding these terms and conditions or our Products should be addressed to hello@simplypets.group. 2. If you have any complaints these should be addressed to Simply Pets Group Ltd by email to hello@simplypets.group. 3. If you are not satisfied with how We have handled any complaint, you may wish to request that the complaint be referred for alternative dispute resolution (where an independent body considers the facts of the dispute and seeks to resolve it without you having to go to court). Disputes may be submitted for online resolution to the European Commission Online Dispute Resolution platform, which can be found here. 18. PROMOTION TERMS AND CONDITIONS 1. Official Simply Pets Group Ltd promotion codes entitle you to an offer on your online order from www.thecattrack.com. To utilise your promotion code, click the "redeem a promotion code" button on the order summary page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, are not transferable and are not valid for the purchase of gift cards or gift vouchers. There is no cash alternative. Promotion codes and related offers are not open to employees of Simply Pets Group Ltd and we reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on www.thecattrack.com for payments made by residents of the United Kingdom and Ireland in Sterling. Simply Pets Group Ltd / we / our means Simply Pets Group Ltd. We are a limited company registered in England and Wales under company number 13257417 and with our registered office at 10f Hepworth Business Park, Coed Cae Lane, Pontyclun, Vale Of Glamorgan, Wales, CF72 9FQ.

Last updated on 11 Nov 2021 We use a third party courier for all our deliveries. Once we have passed your purchase to the courier we have no further control over that delivery. We will notify you of the details of the delivery, including a tracking number where possible, so that you can track the delivery and contact the courier if any queries should arise. We will dispatch your parcel from our warehouse within 2 working days (we aim for within 1 working day) before it is handed over to the courier. Standard Delivery is free of charge and will be made to the address specified in the order in 2 to 5 business days after dispatch from our warehouse. Express Delivery is a charged for delivery and will be dependent on the size and weight of the package. The cost and availability of this service (if available) will be detailed at the point of order. If your package cannot be delivered by the third party courier on the first attempt, then they will leave notice of this delivery attempt with further instructions. If the package cannot subsequently be delivered then the package may be returned and the order cancelled. If this happens a refund of the purchase price will be processed LESS any costs incurred for the failed delivery and any other associated costs incurred by this return. RETURNS If you wish to return an item you must contact hello@simplypets.group to obtain the correct form and instructions to ensure that your return can be processed quickly and efficiently. You will be advised of the return address for the goods. The cost of return shipping or postage is the responsibility of the person making the return. Any refund will be processed within 14 days of the return being received LESS any costs noted by the returns team with regard to damage or non conformity. PERSONALISED GOODS cannot be returned unless there is fault which has been communicated to the returns team via email hello@simplypets.group

Last updated on 13 Jul 2021 What are Cookies? Cookies are text files containing small amounts of information which allow websites to recognise your device and they are downloaded to your device when you visit a website and if you agree to the site doing so. Cookies are then sent back to the website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device and are widely used in order to either make websites, work more efficiently, let you navigate between pages, remember your preferences, and generally improve your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests. Our site uses cookies to distinguish you from other users of www.thecattrack.com (our "site"). This helps us to provide you with a better experience when you browse our website. Cookies also enable us to analyse the performance of our websites in order to make improvements. Some of the cookies we use are "analytical" cookies allowing us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Cookies do not contain confidential information such as your home address, telephone number or credit card details. We do not exchange cookies with any third party websites. Please note that our advertisers and affiliates may also use cookies (see further detail below). The use of these will be governed by your preferences and their cookies policy. Please refer to those parties' cookies policies for further information. Please bear in mind, your use of our site is not only subject to and governed by this cookie policy (in accordance with your preferences) but also the terms on our site, including our Terms & Conditions and Privacy Policy which we ask you to read carefully. Use of cookies The type of cookies placed and the preferences available to you will depend on the functionality of the relevant cookie. Strictly necessary cookies are essential for our website to remain working and secure. These cannot be disabled and do not require consent to be placed on your device. Other cookies (known as non-essential cookies) require your prior consent before being placed on your device. We categorise the non-essential cookies we use as The Functionality Ones and The Targeting Ones. We will seek your consent to non-essential cookies on your visit to our landing page and, unless you have adjusted your preferences or browser setting so that it will refuse the non-essential cookies, our system will issue cookies and download them onto your device in accordance with the cookies preferences you have most recently indicated to us. Changing your preferences and browser settings Whether or not you allow us to download cookies is up to you. You can amend the settings on your browser to disable cookies and to change the approach taken to cookies downloaded on your device. These options are available in different locations depending on the browser you use. You can find more information about cookies and how to disable them at: ico.org.uk/for-the-public/online/cookies/ and www.allaboutcookies.org If you choose to disable cookies by changing your preferences or your browser Settings, our website and its features may not necessarily work in the same way or produce the same personalised experience. If you delete all of your cookies, you will have to update your preferences with us again. If you use a different device, computer profile or browser you will have to tell us your preferences again. Changes to this Cookies policy From time to time we may change this cookies policy. If there are any significant changes we will post updates on our website, applications or let you know by email. How to contact us We welcome feedback and are happy to answer any questions you may have about the cookies we use. Please send any questions, comments or requests for more information to hello@simplypets.group This cookies policy latest update date is shown at the head of this page Simply Pets Group Ltd, Registered Company Number: 13257417, 10f Hepworth Business Park, Coed Cae Lane, Pontyclun, Vale Of Glamorgan, Wales, CF72 9FQ Klarna Bank AB (publ) (“Klarna”) uses cookies to recognize the user’s device for the purpose of providing personalized advertising of Klarna products the next time the user will browse a merchant website offering Klarna products, and for analytics purposes. Persistent marketing and analytics cookies These cookies contain a unique user ID which will enable Klarna to recognize the user’s device the next time that user returns to a merchant using Klarna’s services. These are persistent cookies, stored on the device for a period of up to 540 days as of the last interaction with Klarna, or until they are deleted and allow Klarna (i) to show personalized marketing of Klarna products, including credit promotions to the user, and (ii) to perform analytics of the user behaviour. By connecting the unique user ID stored in the cookie on the device to the information Klarna has about the user, Klarna will be able to recognize the user of that device. The information Klarna collects through the cookies is not shared with any third party. The user’s consent and revocation of consent Setting cookies for marketing purposes is subject to the user’s consent, which will have to be obtained before the cookies are set on the user’s device. In addition, the web browser or device often allows the user to change the settings for the use of cookies. More information on how to adjust the settings can be found in the browser of device reference information, and on aboutcookies.org. About Klarna Klarna Bank AB (publ) is subject to Swedish Data Protection legislation, and is the data controller for the purpose of processing the personal data as described above. Klarna has a data protection officer and a team consisting of personal data experts. Klarna also has a customer service team handling questions relating to personal data. You are welcome to contact Klarna at dataskydd@klarna.se. Please visit www.klarna.com for more information about Klarna, and how Klarna processes personal data.

Last updated on 13 Jul 2021 Here at Simply Pets Group Ltd (‘'www.thecattrack.com’) we are committed to protecting and respecting the privacy of your personal data. This privacy notice explains how your data is collected, used, transferred and disclosed by www.thecattrack.com. It applies to data collected when you use any of our websites, when you interact with us through social media, email, or phone, or when you participate in our competitions or events. It also applies to that extent when someone has nominated you through our "refer a friend" programme. It covers: Our Commitment to you We take the protection of your personal data seriously and will process your personal data fairly, lawfully and transparently. This privacy notice describes the personal data we are collecting about you and how it is used. We will only collect and use your personal data for the following purposes, to: •fulfil your order(s) •fulfil orders made on your behalf •communicate with you following a "refer a friend" nomination •keep you up to date with the latest offers and trends •give you a better shopping experience •help us to make our marketing more relevant to you and your interests •to send you details of competitions and events •improve our services •meet our legal responsibilities How we keep your data safe and secure We have appropriate organisational safeguards and security measures in place to protect your data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. The communication between your browser and our website uses a secure encrypted connection wherever your personal data is involved. We require any third party who is contracted to process your personal data on our behalf to have security measures in place to protect your data and to treat such data in accordance with the law. In the unfortunate event of a personal data breach, we will notify you and any applicable regulator when we are legally required to do so. The personal data we collect hold and process Personal data means any information about an individual from which that person can be identified. It does not include anonymised data, where the identity and identifying information has been removed. While our website is designed for a general audience, we will not knowingly collect any data from children under the age of 16 or sell products to children. If you are under the age of 16, you are not permitted to use or submit your data to the website. The following groups of personal data are collected: •Identity Data includes information such as: title, first name, last name, date of birth (optional), occupation, personal description, photo and gender. •Contact Data includes information such as: email address, billing address, delivery address, location, country, telephone number, loyalty programme membership number, and social media id (if you log in by social media). •Financial Data includes information such as: payment card details and bank account. •Transaction Data includes information such as: details of your purchases and the fulfilment of your orders (such as basket number, order number, subtotal, title, currency, discounts, shipping, number of items, product number, single item price, category, tax etc.) payments to and from you and details of other products and services you have obtained from us, correspondence or communications with you in respect of your orders, and details of any rewards and bonuses awarded. •Technical Data includes information such as: details of the device(s) you use to access our services, your internet protocol (IP) address, login data, your username and password, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform. •Profile Data includes information such as: purchases or orders made by you, product and style interests, preferences, feedback, and survey responses. •Usage Data includes information such as: how and when you use our website, how you moved around it, what you searched for, website performance statistics, traffic, location, weblogs and other communication data, loyalty programme activities and details of any other Go Group products and services used by you. •Marketing and Communications Data includes information such as: your preferences in receiving marketing from us and our third parties and your communication preferences. We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice. Contact details including name, address, and in some cases date of birth, email, landline telephone number, mobile telephone number, hobbies & interests, insurance renewal information is obtained from trusted data partners. Company Directors Companies House Electoral Register Open Electoral Register Council Tax Property Values Valuation Office Crime Statistics Official Statistics Corporate Statistics You Gov General Statistics Office of National Statistics Living Cost Survey Information National Statistics Food Survey Property Sold Values Land Registry Open Data from HM Government Open Data from HM Government Anonymised Vehicle Data Anonymised Vehicle Data Open Source Data Open Source Data Suppression data is used by us to prevent unwanted 3rd party marketing by Post, Telephone, SMS and Email Mailing Preference Service database which we use to mark records as not wanting to receive Postal Marketing We use Deceased Suppression to prevent unwanted marketing to deceased loved ones and thereby causing upset. Deceased Data is obtained from National Deceased Register Information on people that have moved is obtained from Data Partners and a National Address Change Database The Telephone Preference Service database which we flag records as not wanting to receive any Marketing calls How we collect your data We may collect personal data about you in the following ways: •Direct interactions – you may give us your Identity, Contact, Financial, Transaction, Profile, and Marketing and Communications data (as described above) by filling in forms, entering information online or by corresponding with us by post, phone, email, telephone or otherwise. This includes personal data you provide, for example, when you: •Create an account or purchase products on our website •Subscribe to our newsletter, discussion boards, social media sites or create wish lists •Enter a competition •Join a Go Group loyalty programme •Complete a voluntary market research survey •Contact us with an enquiry or to report a problem (by phone, email, social media, or messaging service) •Use the “refer a friend” function on our website •When you log in to our website via social media. •Automated technologies or interactions – as you interact with our website, we may automatically collect the following types of data (all as described above): Technical Data about your equipment, Usage Data about your browsing actions and patterns, and Contact Data where tasks carried out via our website remain uncompleted, such as incomplete orders or abandoned baskets. We collect this data by using cookies, server logs and other similar technologies. Please see our Cookie Policy for further details. •Third parties – we may receive personal data about you from various third parties, including: •Identity and Contact data from another individual when they purchase an e-gift card for you or use the "refer a friend" function on our website •Technical Data from third parties, including analytics providers such as Google. Please see further information in the section entitled ‘Marketing preferences, adverts and cookies’. •Technical Data from affiliate networks through whom you have accessed our website •Identity and Contact Data from social media platforms when you log in to our website using such social media platforms •Identity and Contact data from third parties, including organisations (including law enforcement agencies), associations and groups, who share data for the purposes of fraud prevention and detection and credit risk reduction and •Contact, Financial and Transaction Data from providers of technical, payment and delivery services. How we use your data The legal basis for processing your personal data Consent This is where you have consented to a specific organisation contacting you for specific reasons, using a communication channel or channels which you have agreed to. When we (Fast Track) contact you we will be doing so for our business purposes. When we ask you for your consent for another organisation, we will do so by giving you the opportunity to tick a box online or answer a question on the phone to confirm your consent. You can always change your mind at any time and withdraw your consent for a specific channel or even globally by following this link dpo@simplypets.group •We obtain consent for our brands to contact you by telephone where your number is registered on the Telephone Preference Service (TPS) or by email and SMS. •All cookies & similar technologies which do not meet the "strictly necessary" exemption under PECR. Legitimate Interest: GDPR (Recital 47) explicitly recognises the processing of personal data for direct marketing purposes as a legitimate interest. As a direct marketing business we process personal information for various legitimate business purposes which include some or all of the following: To enhance our services for the benefit of our customers including verification and validation To help make the communication more relevant and contextual To better understand how our customers interact with our services To provide direct marketing communications which we think will be of interest to you To determine the effectiveness of our promotional campaigns To identify and prevent fraud These legitimate business purposes relate to the following activities: Direct Marketing - Postal and telephone marketing by Simply Pets Group Ltd and when we promote other third parties products or services, but in either case communications will be in relation to products or services which we believe are of interest to you based upon information which you have provided us. Profiling - We will profile your information for marketing purposes to help deliver marketing communication that is more relevant to you ID Protection & Tracing - This is in relation to appropriate agencies which could help protect your identity and prevent fraud. We will only collect and process your personal data where we have a legal basis to do so. As a data controller, the legal basis for our collection and use of your personal data varies depending on the manner and purpose for which we collected it. To process your personal information for the purposes of customer analysis, non-automated profiling and direct marketing, to help us with our activities and to provide you with the most relevant information as long as this does not harm any of your rights and interests. We need your personal data to perform a contract with you. For example, to process a payment from you, fulfil your order or provide customer support connected with an order, or For use including tracing of individuals, verification and/or validation of the identity of individuals for the purposes of, but not limited to, anti-money laundering regulations, national security, crime prevention and detection, anti-fraud processes, asset recovery and asset reunification. To determine the effectiveness of our promotional campaigns and advertising, and to develop our products, services, systems and relationships with you. Processing your information to protect you against fraud when using our website, and to ensure our websites and systems are secure. Uses made of your personal data Your personal data is used by www.thecattrack.com to support a range of different activities. These are listed below in bold together with the types of data used and the legal bases we rely on when processing them, including where appropriate, our legitimate interests: When creating an account and registering you as a new customer (either directly or via social media) we use your Identity and contact data to enable the performance of a contract with you. To record your order details, process and deliver your order including: keeping you informed of the order status process your payments and any refunds, collect money owed to us and automated decision making to assist in fraud prevention and detection we use your Identity, Contact data, Financial data and transaction data to enable us to perform our contract with you, automated decision making we consider that fraud detection and prevention is in our legitimate interests to ensure that fraudulent transactors are unable to benefit from our services and in the legitimate interest of the public as whole due to the impact of fraud on the consumer market we also consider that its a necessary element of entering into a contract with you so that we are able to verify your identity and prevent fraud and for our legitimate interests for example recovery of revenue debt due to us. To manage our relationship with you, including: providing you with any information, products and services you request from us (or that have been requested on your behalf through "refer a friend") to notify you about changes to our services, terms and conditions or privacy notice asking you to leave a review or take a survey. To enable this we will use your identity and Contact data as well as Profile Data and your Marketing and Communication Data all of which are necessary for the performance of a contract with you and necessary for our legitimate interests ie. to keep our records updated and study how customers use our products and services. To enable you to take part in a competition, event, survey, or receive a reward for shopping with us we use your identity and Contact data as well as Profile Data, usage and your Marketing and Communication Data all of which are necessary where you have decided to enter into a competition or event, for the performance of a contract with you and are also necessary for our legitimate interests (to study how customers use our products and services, to develop them and grow our business) To administer, protect and improve our business and our website, including: troubleshooting, data analysis, testing, system maintenance, support, data analysis, reporting and hosting of data setting default options for you, such as language and currency we will use your Identity, Contact, Profile, Technical, Transaction and Marketing and communications data to enable us to comply with our legal obligations and they are also necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, and to detect and prevent fraud). To deliver relevant website content, online advertisements and information for you and measure the effectiveness of the advertising provided we will use your Identity, Contact, Profile, Usage, Technical, Transaction and Marketing and communications data are necessary for our legitimate interests (to study how customers use our products and services, to develop them, to grow our business and to inform our marketing strategy) To use data analytics to: improve our website, products, services, marketing, customer relationships and experiences and for market research, statistical and survey purposes we use Technical and Usage data necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy) To recommend products, services discounts and offers that may be of interest to you, including to send you such information by email, post or SMS. we use Identity, contact and usage data necessary for our legitimate interests (to develop our products and services and grow our business), to enable consent. Further information is available in the Marketing Preferences section. To inform or remind you by email of any task carried out via our website which remains uncompleted, such as incomplete orders or abandoned baskets we use Identity, Contact and Usage data which is necessary for our legitimate interests (to improve the shopping experience of our customers) To protect our customers, Simply Pets Group Ltd companies and website from fraud and theft we use Identity, Contact and Profile data which is necessary for our legitimate interests (to detect and prevent fraud) Please be aware that we may process your personal data using more than one lawful basis, depending on the specific activity involved. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the list above. We will use your information for marketing purposes as well as modelling, analysis, segmentation or suppression and any other purpose that enables us to gain understanding on how we can provide a better marketing service for you. - to provide you with information about the products and services we offer - to provide you with a more personalised service - to conduct market research - to run prize draws and promotions - to provide you with other offers and promotions from selected third parties - to facilitate communication between yourself and others We use Open Source data to add additional information to our database and enable us to create profiles to create an overview of the areas in which people live and thereby enhance the marketing activity to be more relevant. This is anonymised data. If you do not wish for your data to be used this way then please see the section - Your rights & Choices to unsubscribe or the specific company concerned. We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If we wish to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. We may process personal data without your consent, in compliance with the above rules, where this is required or permitted by law. If you have any questions about how Simply Pets Group use any of your personal data, please contact our Data Protection Officer at dpo@simplypets.group or by using the details in the "Contact us" section Marketing preferences, adverts and cookies Marketing - your preferences We may send you marketing communications and promotional offers: •if you have opened an account with us or purchased goods from us, or registered for a promotion or event, and you have not opted out of receiving that marketing (in accordance with your preferences, as explained below) •by email if you have signed up for email newsletters •if you have provided us with your details when you entered a competition and you have consented to receiving such marketing (in accordance with your preferences, as explained below). We may use your Identity, Contact, Technical, Transactional, Usage, Profile Data and Marketing and Communications Data to form a view on what we think you may like, or what may be of interest to you, and to send you details of products and offers which may be relevant for you. We will ask you for your preferences in relation to receiving marketing communications by email, post, SMS and other communication channels. From time to time we may also include with your order, inserts advertising goods, services or offers from other third-party companies that you may be interested in. In respect of third party marketing communications, we may from time to time send you third party offers that you may be interested in using any of your opted in marketing channels with us however we will never share your personal data by releasing your data with any third party for marketing purposes. You will always have full control of your marketing preferences. If you do not wish to continue receiving marketing information from us (or any third party, if applicable) at any time: •you can unsubscribe or ‘opt-out’ by using the unsubscribe button and following the link included in the footer of any marketing email •account holders may withdraw their consent by simply logging in to "My Account" and editing your ‘Contact Preferences’. We will process all opt-out requests as soon as possible, but please note that due to the nature of our IT systems and servers it may take a few days for any opt-out request to be implemented. Cookies Our website uses cookies to distinguish you from other users of our website and to keep track of your visits. They help us to provide you with the very best experience when you browse our website and to make improvements to our website. They also help us and our advertising networks to make advertising relevant to you and your interests. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our website may become inaccessible or not function properly. For detailed information on the cookies which we and our third-party providers use and the reasons why we use them, please refer to our Cookie Policy. Online ads We use online advertising to keep you aware of what we’re up to and to help you find our products. Like many companies, we may target Go Group banners and ads to you when you use other websites and apps, based on your Contact, Technical, Usage and Profile Data. We do this using a variety of digital marketing networks and ad exchanges, and a range of advertising technologies such as web beacons, pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience Service. Our use of analytics and targeted advertising tools We use a range of analytics and targeted advertising tools to display relevant website content on our website and online advertisements on other websites and apps (as described above) to you, deliver relevant content to you in marketing communications (where applicable), and to measure the effectiveness of the advertising provided. For example, we use tools such as Google Analytics to analyse Google's interest-based advertising data and/or third-party audience data (such as age, marital status, life event, gender and interests) to target and improve our marketing campaigns, marketing strategies and website content. We may also use tools provided by other third parties, such as Facebook, Adroll, and Bing to perform similar tasks, using your Contact, Technical, Usage and Profile Data. In order to opt out of targeted advertising you need to disable your ‘cookies’ in your browser settings (see Cookie Policy for details) or opt-out of the relevant third-party Ad Settings. For example, you can opt-out of the Google Display Advertising Features. As an added privacy measure, you can also use the The Digital Advertising Alliance (which includes companies such as Google and Facebook) provides a tool called WebChoices that can perform a quick scan of your computer or mobile devices, find out which participating companies have enabled customised ads for your browser, and adjust your browser preferences accordingly. If you would like any further information about the data collected by these third parties or the way in which the data is used, please contact us. Links to other websites and third parties Our website may include links to and from the websites of our partner networks, advertisers and affiliates, or to social media platforms. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to their websites. How we share your data We may disclose and share your personal data with the parties set out below: •where you have consented for us to do so. For example, if you have consented to receive marketing materials from third parties, or in respect of third parties’ (including co-branded or jointly promoted) products and services, we may pass your data on to the relevant third parties for the purpose of sending you such marketing communications •to business partners, suppliers, sub-contractors and other third parties that we use in connection with the running of our business for the purposes set out in the table above in the section ‘How we use your data’, such as: othird party service providers that we engage to provide IT systems and software, and to host our website othird party payment processing services (including Worldpay, Paypal, and in certain regions, Laybuy, (please see Terms and Conditions www.laybuy.com/uk/consumer-terms for more information) to process your payment to us. www.thecattrack.com does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are required to comply with applicable regulations and data protection laws. Please refer to the privacy policy of the relevant provider for details of how they process your personal data -services and to provide marketing and advertising services -third party service providers that we engage to deliver goods you have ordered and to manage any returns -third party service providers that we engage to send emails and postal mail on our behalf including in relation to incomplete orders or abandoned baskets, or marketing communications, to provide data cleansing services and to provide marketing and advertising services -analytics and search engine providers that assist us in the improvement and optimisation of our website -affiliate networks through whom you have accessed our website •to any third party to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice. •to protect our customers, Fast Track companies and website from fraud and theft, we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with other Fast Track companies and with third party organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that the other Fast Track companies and these third parties may retain a record of the information that we provide to them for this purpose •we may share personal data that is required to make identity checks and personal data that we obtain from making identity checks (including data relating to your age, name and location), together with account information, with organisations (including law enforcement agencies), involved in fraud prevention and detection and credit risk reduction. Please note that these third parties may retain a record of the information that we provide to them for this purpose •if we are under a duty to disclose or share your personal data in order to comply with any legal obligation •to our professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services. Worldpay Worldpay are the data controller in respect of the Personal Information that you give to them (and which they hold about you) when you sign up for, access, or use services, features, technologies or functions offered on the Worldpay website (including when using Worldpay to pay for goods or services offered on the Go Group websites) and in relation to Personal Information collected during the course of business as set out in their Privacy Policy which can be found on their website at www.worldpay.com/ Your data and countries outside of Europe The personal data we collect from you may be transferred to, and stored at, destinations outside the European Economic Area ("EEA") using legally-provided mechanisms to lawfully transfer data across borders. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. We will take all steps necessary to ensure that your data is treated securely and in accordance with this privacy notice. Whenever we transfer personal data outside the EEA, we will ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards, as required by law, are in place. This may include using specific contractual clauses approved by the European Commission which give personal data the same protection as it has in Europe. More information about these is available here eur-lex.europa.eu/legal-content/en/TXT/uri=CELEX:32010D0087 Your personal information may be processed by staff operating outside of the UK who work for us or for one of our suppliers or third party partners, or service suppliers. We will take all steps reasonably expected to ensure that when transferred your personal information is treated securely and in accordance with this privacy policy and in accordance with GDPR. We work with Data Partners and suppliers such as Call Centres in the UK, EU, USA, Philippines and India, who call you on our behalf to conduct surveys on our behalf. The Call Centres act as processors under strict instructions from ourselves. We monitor the calls they make to ensure quality is controlled and we inspect their premises and systems to check that security and data protection standards are of the highest quality. We also send data to data partners who operate overseas, primarily in the United States, Philippines, India and South Africa but under strict contract rules that ensure your personal details are only processed under the same laws that we operate under here in the UK by using one of these safeguards: Transfer data to a non-EEA country whose data protection laws have been approved by the Europeans Commission as providing adequate protection for data subjects’ rights. Putting in place a contract with the recipient that means they must protect data to the same standards as the EEA. This is known a Model Contract Clauses. Your rights and choices You have a number of rights under GDPR A. Right to be informed - When we collect your data we have to tell you what we are going to do with it primarily through this Privacy Policy and consent statement. B. Right of access - You have the right to contact us verbally or in writing to request details of the information we hold about you. You can withdraw consent in the following ways: In writing to: Data Protection Officer, Simply Pets Group Ltd, 10f Hepworth Business Park, Coed Cae Lane, Pontyclun, Vale Of Glamorgan, Wales, CF72 9FQ or By email to: dpo@simplypets.group C. Right of rectification - You have the right to ask us to rectify information that we hold about you if it is inaccurate or incomplete. D. Right to erasure - This is also known as the right to be forgotten and gives you the right to request your information be removed if there is no compelling reason for its continued processing. Please note that we keep a list of people who have asked not to be contacted which we use to ensure that you receive no further marketing from ourselves or clients as a result of our activity. Without this list your data could enter our system again from another source and we would have no record of the fact that you asked us not to contact you. E. Right to restrict processing - This is the alternative to erasure and gives you the right to tell us to stop processing your data but allowing us to keep enough information about you to ensure that your wishes are respected in the future. F. Right to data portability - This gives you the right to ask a holder of your information to transfer that information to another business. This right would most commonly used if you were switching banks, insurance companies, utilities companies and mobile phone providers. G. Right to object - You have the right to object to the processing of your data for marketing purposes and profiling for marketing purposes. You also have the right to ask us to cease processing based on our legitimate interests, where there is no overriding justification for the processing of your data. Your rights and freedoms override our interests. H. Rights related to automated decision making including profiling - We do not use automated decision making processes which would have a potentially damaging effect on you. But if we did you have the right to obtain human intervention, express your point of view, obtain an explanation of the decision and challenge it. I. Right to withdraw consent at any time where relevant - You have the right to withdraw your consent to the processing of your information at any time and we must provide you with the information you need to do so, at the time we collect your data and each time we contact you. J. Right to lodge a complaint with a supervisory authority - If we cannot deal with your complaint to your satisfaction you also have the right to complain to a relevant supervisory authority which include: The Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, SK9 5AF, or call: 0303 123 1113 or online at ico.org.uk/concerns/ and The Advertising Standards Authority www.asa.org.uk/make-a-complaint.html You can withdraw your consent globally and also opt out from receiving marketing messages via specific method by registering this with Data Protection Officer, Simply Pets Group Ltd, 10f Hepworth Business Park, Coed Cae Lane, Pontyclun, Vale Of Glamorgan, Wales, CF72 9FQ or By email to: dpo@simplypets.group We have also added some links to industry used suppression files that are free to record your data and this will be used by reputable marketing companies to suppress your details from their marketing activity. Postal Marketing: you may register your opt out from receiving marketing materials by post using the following link: www.mpsonline.org.uk Email or SMS messaging can be stopped by hitting the unsubscribe link in the emails sent to you or by replying to SMS messages with the word STOP. Telephone calls can be prevented by registering your telephone number, mobile or landline with the Telephone Preference Service TPS using this link: www.tpsonline.org.uk www.youronlinechoices.com is also a site that holds information as to what you can do to enhance your digital communications. Changes to this Privacy Policy We update this Privacy Policy from time to time and you should return to update yourself of any changes. If we make a major change to how we process your data, or why, we will notify you directly. How to Contact us We welcome feedback and are happy to answer any questions you may have about your data. If you have questions regarding this privacy policy or your personal data then please write to The Data Protection Officer, Simply Pets Group Ltd, 10f Hepworth Business Park, Coed Cae Lane, Pontyclun, Vale Of Glamorgan, Wales, CF72 9FQ or by email to dpo@simplypets.group