Frequently Asked Questions

How do I train my cat to use The Cat Track?


Follow our step-by-step training guide. You'll find this on our media page.




What type of cat is The Cat Track suitable for?


The Cat Track is suitable for most cats of medium or smaller size. Some cats will pick up using the wheel quickly without much help and some will require much longer to get used the wheel itself and will require lots of interaction and encouragement from yourself.




Is it easy to assemble?


The Cat Track is designed to be very easy to assemble and can be put together by just one person. You'll need a large flat floor space to put together your wheel and everything you need comes in the box. We recommend allowing up to an hour for assembly, but with an extra pair of hands it is possible to be completed in under 30 minutes. Follow our step-by-step assembly video, which you'll find on our media page.




What about delivery?


Please see our policy page for terms and conditions. Delivery is free of charge. We aim to dispatch all orders on the next working day after the order is placed. Once the item is collected by the courier, delivery will usually take 3-4 working days and wherever possible, we will provide you with a tracking number by email.




How can I pay?


We accept payment by debit/credit card, Klarna Pay Later and Paypal. Our debit/credit card payment partners are FIS WorldPay, one of the world's leading ecommerce and payment provider companies. Using their technology, you can be assured that your payment and all your details will be kept safe and secure. We've partnered with Klarna to bring you flexible payments at checkout! Your bill is split into 3 equal payments which are collected every 30 days. No added interest or fees.




What are the dimensions of the wheel?


The dimensions of The Cat Track are: Diameter: 100cm Height: 103cm Width: 27cm




What are the weight/size limits?


The Cat Track is suitable for medium sized cats and smaller. During design and testing, the wheel was tested on cats up to: Weight: 7kg Body Length: 80cm (measured from tip of the nose to tip of the tail)




Is The Cat Track suitable for outdoor use?


The Cat Track is designed for indoor use, but it can also be situated in a covered catio/outdoor enclosure if your cat is lucky enough to have access to one of these. We do not recommend leaving The Cat Track fully outdoors. Please note The Cat Track must be placed on a flat, level floor or surface.